IT

Accounts and IDs

Eligibility, types of accounts, resetting password

Audiovisual Systems

Classrooms, lecture hall, conference room systems; digital signage; event support

Canvas and Blackboard

Canvas (new) and Blackboard (old) learning management systems

Classroom Technology

Clickers, classroom management software

Computing

Computing labs, open access systems, virtual desktops, personal computers, Macs, Linux, servers

Email and Calendar

Email addresses; Exchange email, calendaring and directory; room and other calendars

Files and Backup

Network drives, Andrew filesystem, Box, universal file access, data and system backups

Information Security

Passwords, data protection, phishing and malware

Networking

Wired and WiFi network, guest and eduroam access, virtual private network

Printing and Scanning

Find-me and secure printing, desktop and mobile device printing, scanning to disk and email

Research Computing

Research staff computers, virtual machines, Linux systems, research software installation

Service Desk

Getting assistance, reporting problems, user guides to IT services

Software

Computer labs software, personal productivity software, teaching and learning software, systems software

Telephone and Videoconferencing

Telephone service, videoconferencing facilities, remote teaching

Training

In person and online training for IT services

Web Publishing

Public website, student resource website, personal web pages, intranet content publishing

All Service

An overview of all IT services