This page is aimed at given faculty and staff the knowledge necessary to troubleshoot backup issues, restore deleted files, adjusting settings, and adding backup destinations.

Desktop Client Walk-through


  1. Progress indicator, indicates that progress of the task that is being processed when the client is launched, the processes backup, synchronization, or maintenance.
  2. The destinations availability indicator, this should be Green to indicate a connection has been established with the destination, Grey if it is not able to connect, and Red if there is a more serious issue.
  3. The parent directory that is being backed up. This can be modified, by clicking the “Change” button and selecting the directories you would like to backup.
  4. This section of the client displays the number of files backed up and their total size.



  1. Use the search option if you know the name of the specific file you would like to restore.
  2. You can navigate the directory tree should you want to restore multiple files or folders.
  3. The restore options include:
Option Description
 Most recent / date range  You can choose the default “most recent” version of the file you wish to restore or you can request a file from a specific date and time. Remember, the latest versions of the files will be restored unless you specify an earlier version. Click the link to cycle through your version options.
 Original / Current permissions  When restoring from another computer, you can elect to restore files with their original file permissions or with the permissions belonging to the current user/computer. Click the link to cycle through your version options.
Feature available on Mac, Linux and Solaris only.
 Desktop / Original location / Folder Location where you want to send restored files. Click the link to cycle through your options.
 Rename / Overwrite  Indicates whether or not you want existing files (files that are on your computer right now) to be renamed or replaced (overwritten) when restored. Click the link to cycle through your options.




  1. The “General” tab contains computer related information and configuration.
  2. “Name for this computer” is the name of the computer you are currently logged in to. This can be changed to any name you like to be able to identify it better from a list of computers.
  3. Use this section to set when and how you want your backup to occur, and what percentage of CPU power is used. We recommend the default settings, but you can reduce it if you feel it using up to much of your computer’s resources.
  4. Configure when your Alerts are sent to you, and to which email address. By default this sent to your CMU Address, you can change this should you choose.



  1. From here you can configure the frequency of your backup and verification. We strongly recommend to changing these settings.



  1. These are settings pertaining to your user account on the CrashPlan Server; this does not affect any other service at CMU.
  2. From here you can change your display (First, Last) name, and you email address. Your username cannot be changed.
  3. This provides the details of the CrashPlan Server that your connected too, and is licensing your client. Changing these values will cause your computer be dropped from the CrashPlan Server and will prevent you from backing up.



  1. The “Security” tab, allows you add extra levels of security to an already secure service.
  2. Check this box to require your Andrew Password to be entered every time the client is launched.
  3. We recommend that you leave the Archive Encryption as default, this is 448-bit encryption, extra levels of security in encryption may cause the archives to be inaccessible.



  1. The “Network” tab, gives you an oversight of your network configuration and allows your to make some to changes to improve performance or limit data usage when using the service on an ISP (Internet Service Provider) that change per Gigabyte of upload/download.
  2. This section reports your current IP address at the time of viewing the client.
  3. The “Discover” checks the connection back to the CrashPlan Server and reports back whether the server and port are available or not.
  4. This section allows your to configure which network interface card (NIC) is used for backup, this is for devices to that have multiple NICs, either wired or wireless.
  5. This section allows you to adjust the upstream and downstream data limits. Unless your ISP has very low data allowances, then we recommend using the default.



  1. The “History” tab displays a log of all current activities, this can be useful in providing clues for when troubleshooting issues.




  1. Provides some information about destinations and links to the other sections.
  2. This is a link to the “Folders” tab.
  3. This is a link to the “Cloud” tab.



  1. The “Folders” tab lets you manage folders you can backup to as destination, this can be useful if you are traveling somewhere with limited internet access, you can create a folder on an external storage device such as an External HDD or Thumb Drive and backup to it.
  2. This area shows you a list of folders (if any) that you are backing up to. The default setup has no folders.
  3. From here, you can select a folder to backup to, and start the backup process.



  1. The “Cloud” tab provides information about the cloud destinations you are connected to.
  2. Cloud storage lists the cloud destinations that you are connected to and their status; currently you should just see CPP-STORAGE-POOL.

NOTE: Cloud is a term used for both private cloud and hosted cloud, in our setup we are using a private cloud, which is hosted in our datacenter.