| Incident ID | QatarIT-00002 |
|---|---|
| Title/synopsys | interface subnet incorrect on infoblox.qatar.cmu.edu interfaces |
| Incident date | 01/20/2020 |
| Incident time | 12:00 AM |
| Incident description | The Infoblox interfaces are configured as a /24 and need to be configured as a /23 |
| Affected business area or department | IT |
| Affected systems and services | infoblox and DNS service |
| Priority | Mission critical (24x7x365) impact |
| Status | Resolved |
| Resolution date | 01/24/2020 |
| Resolution time | 09:00 AM |
| What actions performed for resolution? | Update the network interfaces to be /23, this will require an outage |
| Root cause of incident | Incorrect configuration |