| Incident ID | QatarIT-00003 |
|---|---|
| Title/synopsys | - Infoblox authoritative server not providing responses for 172.20.in-addr.arpa |
| Incident date | 12/21/2019 |
| Incident time | 12:00 AM |
| Incident description | Infoblox is failing to resolve reverse lookups for 172.20.0.0/16 |
| Affected business area or department | IT |
| Affected systems and services | infoblox and DNS service |
| Priority | Mission critical (24x7x365) impact |
| Resolution date | 01/24/2020 |
| Resolution time | 09:00 AM |
| What actions performed for resolution? | Working with Infoblox support Incident: 200115-000009 |
| Root cause of incident | Misconfiguration |